Do you make custom size pet doors?
Yes. We make custom size pet doors for doors, walls, and patio doors. Please call customer service, 8:30 to 4:30 central standard time, Monday-Friday at 918-762-1050 extension 6#. Or, you can e-mail us your requirements to sales@smartpetproducts.com and we will e-mail you the cost of the pet door. Custom doors must be ordered in quantities of 10.

Is it difficult to train a pet to use a pet door?
No. Using a pet door generally comes naturally to pets. With the SmartPet doors it is usually a relatively quick and easy process.

Can I depend on SmartPet Products?
Absolutely. Like every SmartPet product, our pet doors are built using superior workmanship and quality materials. All materials have been tested in snow, rain, humidity, frost, and extreme temperature ranges to ensure dependable quality and performance.

Can I install a SmartPet Door?
Yes. The telescoping frame is easy to install and can be installed in any wooden door up to 1 3/4" thick and in any wall. Installation instructions come with your SmartPet Door or you can print installation instructions from the Products page of our Web site.

Limited Lifetime Warranty
SmartPet Products Insulated SmartPet Doors must be installed in accordance with the manufacturer's printed instructions and shop drawings. The SmartPet Door is guaranteed against defects in materials and workmanship for the Lifetime of the door from the date of purchase. Defective parts may be returned to SmartPet Products, freight prepaid, for repair or replacement. The decision of repair versus replacement is up to the discretion of SmartPet Products. This guarantee does not cover labor or material costs incurred by reinstallation of repaired or replaced parts. Gasket and window are excluded from the coverage.